Return Policy – Made Simple

You can buy with total peace of mind knowing that you are dealing with a genuine outlet. Our returns policy is simple and easy to understand.

Money Back Guarantee

14 Day Money Back Guarantee. Email us within 14 days of delivery that you would like to return your purchase and we will refund you back the net balance due (delivery charges & 10% handling fee of the purchase price will be deducted). You will have to arrange and pay for the return postage. 14 days refund policy applies if only the goods are unused, undamaged and in the original packaging. Special Orders are not covered in this policy.

Missing Parts Policy

7 days Missing Parts Policy. If you have received your item and anything in the package is missing or damaged you must email us within 7 days of delivery the part number(s) and a description. The missing part will be sent to you by the manufacturers directly and the timescale will depend entirely on their policy. If Postage costs are due and imposed by the manufacturers then you will have to be pay them before the items are sent.

Our advice

We always advise please do not accept a delivery if the packaging has been damaged or a box is missing in the consignment. Return the goods immediately with the courier and sign the paperwork as “damaged” & also email us with photos. We will try our best to redeliver as soon as possible or offer you a refund. Our full terms and conditions are available on the website & our returns policy does not affect your Statutory Rights.

Quality Assurance guarantee

365 days Quality Assurance guarantee. If your purchase develops a manufacturing fault then you must email us with a description of the fault and images which we will forward to the manufacturers. They will ultimately decide whether it is a genuine manufacturing fault. In such cases the manufacturers will either offer you a repair or replacement. You will have to arrange & pay for any collection or delivery costs involved. All returns must be sent back in the original packaging & must be fully secured. Please take note any item that is deemed by the manufacturers as incorrectly used, soiled or damaged will not be repaired or replaced. The 365 days guarantee is not transferable.

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