FAQs

Is there a showroom?
YES- the showroom is located within 1 Thorn Tree Street, Halifax, HX1 3PH.  Please be aware not all products on the website will be displayed on the showroom floor and it would be advised to contact us first to find out what products are currently on display.
How do I place an order?There are two simple ways for you to place an order. You can either do this online, using the secure shopping cart system, or you can call our designated sales team on 01422351096.
Are the prices quoted inclusive of VAT?
All our prices are inclusive of VAT.
Do you give bulk/ trade discounts?
Our prices are very competitive. However, if you are buying in bulk, please contact our designated sales team on 01422 351096 to discuss your requirements. Please note that we do not provide trade discounts or any other discounts other than those given on our website.
What methods of payment do you accept?
We accept all major credit and debit cards.

Who delivers the product? 

We have agreements in place with most popular carriers who make the majority of our deliveries. However, for local deliveries within a 30 mile radius of Halifax,  West Yorkshire, we will use our own delivery team.

Do prices include delivery charges? If no, how much does delivery cost
Delivery charges vary depending upon the purchase order. We offer free delivery on orders over £299.00, order values under this amount carry a £15 surcharge. Please either consult “Deliveries” on the website or contact a member of our sales team on 01422 351096 for delivery charges.

Do you deliver outside of the UK?
We do not deliver outside of the UK.

How long will delivery take?

We will aim to deliver the products to you as quickly as possible and following an order we will provide you with an estimated delivery time given by the manufacturer. We are unable to guarantee delivery times as these are only estimates from the manufacturers. Our customer service team will keep you up to date with your delivery.

What happens once I place an order?
Once you have placed an order with thefactoryshop.net  we will send you by e-mail an order confirmation within 2 working days.
Is it possible to track my order?
For local deliveries, (within a 40 mile radius of Leeds, West Yorkshire), our sales team will contact you to organise a suitable delivery date. For all other good deliveries, please contact our delivery department on 01422 351096 if you wish to track your order.
How do you achieve price savings on your product range?
We have a dedicated buying team securing savings from suppliers. We are able to provide top quality brands at extremely competitive prices. We aim to pass on our savings to the consumer.
What do I do if the good(s) I have purchased is/are damaged?
If goods purchased are damaged, please e-mail our customer service team on customerservices@the-factoryshop.net or  check out our returns policy.

Are your products guaranteed?

All our products carry the manufacturers guartantees and warranties. Depending upon the product, these will vary depending upon the manufacturer and/or type of product being purchased. If you require details of warranties/ guarantees for specific products, please contact our team either via e-mail using sales@the-factoryshop.net or by phone on 01422 351096
Is the factory shop.net website secure?
Our website uses modern encrypted server technology, This means that the website is secure and that all credit and debit card transactions are safe.

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